Privacy Policy

iTrackSCM (“iTrackSCM”, “we”, “us” or “our”) is a supply chain planning and inventory optimization platform developed and operated by UnoSkills Solutions Private Limited.

We respect your privacy and are committed to protecting personal and business information entrusted to us.

This Privacy Policy explains how we collect, use, store and protect information when you visit www.itrackscm.com, contact us, request a demonstration, or use the iTrackSCM platform and related services.

Information We Collect

Depending on how you interact with us, we may collect:

• Contact Information: Name, business email address, telephone number, company name, designation and other information provided through enquiry, contact or demo-request forms.
• Account Information: Information required to create and administer an iTrackSCM user account.
• Usage and Technical Information: IP address, browser type, device information, pages visited, login activity and other technical information required for security, diagnostics and improvement of our services.
• Communications: Information contained in emails, support requests, feedback or other communications with us.
• Customer Business Data: Data uploaded, entered, transmitted or processed by customers while using iTrackSCM, which may include product, sales, inventory, store, warehouse, forecasting, planning and other supply chain-related information.

We endeavour to collect only information that is reasonably necessary for providing our services and legitimate business purposes.

How We Use Information

We may use the information collected to:

• Respond to enquiries and demo requests.
• Create, manage customer and user accounts.
• Provide, operate and improve the iTrackSCM platform.
• Provide customer support and technical assistance.
• Maintain the security and integrity of our systems.
• Analyse platform usage and improve functionality and user experience.
• Communicate service updates and relevant information.
• Fulfil contractual and legal obligations.
• Prevent fraud, misuse or unauthorized access.

Where required by applicable law, personal data will be processed based on appropriate consent or another lawful basis.

Customer Business Data

Customers retain ownership and control of the business data they provide to iTrackSCM.

iTrackSCM does not see or use the customer business data.

Customer data uploaded to the platform is processed for the purpose of providing the services requested by the customer, including supply chain planning, analytics, forecasting, inventory optimization and related functionality.

We will not use a customer's confidential business data for unrelated commercial purposes except where expressly agreed with the customer or permitted or required by applicable law.

Data Sharing

We do not use personal information in any manner except for fulfilling the obligation for usage of platform.

Information may be shared with trusted technology, hosting, cloud infrastructure, analytics, communication or other service providers where reasonably necessary to operate iTrackSCM.

Such providers are expected to process information only for the purposes for which they have been engaged and subject to appropriate confidentiality and security obligations.

Information may also be disclosed where required by law, regulation, court order or governmental authority, or where necessary to protect our legal rights, users or systems.

Data Security

We take reasonable technical and organizational measures designed to protect personal and customer data against unauthorized access, disclosure, alteration, loss or misuse.

These measures may include appropriate access controls, authentication mechanisms, secure infrastructure, backups, monitoring and other security practices appropriate to the nature of the information being processed.

However, no internet-based service or electronic storage system can guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, meet contractual requirements, resolve disputes and comply with applicable legal obligations.

Customer business data will be retained in accordance with the applicable customer agreement, service requirements and legal obligations.

Cookies and Website Analytics

Our website may use cookies and similar technologies required for website functionality, security, performance measurement and understanding how visitors interact with the website.

Specifically, our public website uses Google Analytics 4, a service provided by Google, to measure traffic and understand how visitors move through the site. It sets cookies in your browser and shares information such as pages viewed, approximate location derived from IP address, and browser and device type with Google. It is used only on this public website and not inside the signed-in application, and it is not used to access your account or any customer business data.

You may opt out of Google Analytics across all websites using Google’s browser opt-out add-on, or by blocking cookies in your browser settings.

Where required by applicable law, users will be provided appropriate information and choices regarding non-essential cookies.

Your Rights

Subject to applicable law, you may have the right to request information regarding the personal data we process about you and request correction, updating or erasure of your personal data.

You may also withdraw consent where processing is based on consent and raise a grievance regarding the handling of your personal data.

Requests may be submitted using the contact information provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of third-party websites. Users are encouraged to review the privacy policies of those services separately.

Data Processing

Our service providers and infrastructure are located in India, where information is processed or stored. We take reasonable measures to ensure that such processing is carried out in accordance with applicable data protection requirements and contractual safeguards.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable laws.

The latest version will be published on this page together with the updated effective date.

Contact and Grievance Redressal

For questions, requests or grievances relating to this Privacy Policy or the processing of personal data, please contact:

UnoSkills Solutions Private Limited
Operator of iTrackSCM
Email: rupesh@unoskills.com

We will review and respond to privacy-related requests and grievances in accordance with applicable law.

By accessing or using the iTrackSCM website or services, you acknowledge that you have read and understood this Privacy Policy.